Work Flow Management
Automates day-to-day management of processes
Multi-user software
Concurrent usage
Screen Level User Rights
Configurable user access depending upon hierarchy and usage
Real-time workability
Online Case Capture of Calls
Interactive
Auto-response e-mailing and Mail triggers for step-to-step Workflow, AMCs, PM schedules, escalations and postponement.
Build to Suit
Site Level Customisation, upgrade & support
Analytical
MIS Service metrics and analytics of the data captured. Highlights insight for improvement with accurate visibility.
Cost Optimization
Cuts costs through optimisation of resources and facilities
User Friendly
Alerts and Reminders
Investment Protection
Software architecture is built on open industry standards