Capturing incidents at the site my employees, supervisor or Security Staff. Location details will be captured based on GPS. Photograph can be taken regarding the incident. On saving the incident the alert is sent to the concerned team based on the configuration. Resolution of the incident can be updated by the resolution team.

Features

  • Spectra Desk
  • On line case capture of Calls
  • Spectra Desk
  • GPS enabled to capture the location in Mobile app.
  • Spectra Desk
  • Site Vertical tp map with Google coordinates
  • Spectra Desk
  • Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses
  • Spectra Desk
  • Auto-response email after the complaint / request is captured where Mail ID is available
  • Spectra Desk
  • Integration with Call/Helpdesk Management
  • Spectra Desk
  • Auto- response email on closure of the Call
  • Spectra Desk
  • Ensure timely resolutions by defining response and resolution SLAs with defined escalation paths
  • Spectra Desk
  • Marking copies of the email enabled
  • Spectra Desk
  • Automatic selection for case assignment to the concerned department / staff
  • Spectra Desk
  • Escalation Matrix enabled
  • Spectra Desk
  • Postponement Approval Matrix enabled

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