Capturing incidents at the site my employees, supervisor or Security Staff. Location details will be captured based on GPS. Photograph can be taken regarding the incident. On saving the incident the alert is sent to the concerned team based on the configuration. Resolution of the incident can be updated by the resolution team.
Features
- On line case capture of Calls
- GPS enabled to capture the location in Mobile app.
- Site Vertical tp map with Google coordinates
- Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses
- Auto-response email after the complaint / request is captured where Mail ID is available
- Integration with Call/Helpdesk Management
- Auto- response email on closure of the Call
- Ensure timely resolutions by defining response and resolution SLAs with defined escalation paths
- Marking copies of the email enabled
- Automatic selection for case assignment to the concerned department / staff
- Escalation Matrix enabled
- Postponement Approval Matrix enabled