Task Management

Task Management module is a centralized solution for logging the calls and Task Allocation, establish job priorities, generate work orders, assign, track the progress of work, close and intimate and generate various reports. Help Desk Software facilitates to manage Work Orders from submission to resolution and ensure delivery of service that is measurable

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• Generate Instant Task, Scheduled Task, Project

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• Assign Multiple Task to one Project

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• Define Timeline for each Task

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• Track and monitor SLA to finite detail.

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• Allocate Multiple Resource to a Task.

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• Comment option for the Task Team member

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• Auto response e-mail at different stages of transaction.

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• Statistical reporting and analysis of problems.

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• Escalation Matrix enabled.

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• Establishes workflow automation.

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• Role based access.